CALL US: 770-886-2500 Monday-Friday 8:30AM – 5:30PM EST
E-MAIL US: support@genosgarage.com
GOT CHANGE? WE DO!
We’ve been listening to your feedback, and we’re excited to announce that a new Geno’s Garage website is coming soon.
The new site is built to make finding and ordering parts faster and easier – while keeping the same personal service you already know.
What’s New
• Real-time cart help from our tech staff (on request) so parts are matched to your truck
• Clearer visibility into back-ordered and out-of-stock items
• Optional back-in-stock notifications
• Simpler password reset
• Streamlined checkout
• Clearer shipping methods and costs
• Order online for local pickup at our Cumming, Georgia warehouse
What Stays the Same
• We will remain the same Geno’s Garage you know. We will still answer the phone and provide the knowledgeable, personal service you expect from us.
• Our product selection will remain the same.
When the New Site Launches
You will need to:
• Create a new password (for security)
• Review and update your billing address
• Add any shipping addresses that are different from your billing address
• Your previous online purchase history will not carry over to your new account. We can provide a PDF purchase-history report upon request.
If you need help finding something or run into a snag, call us at 770-886-2500 or email us at support@genosgarage.com. We’re here to help. Thank you for being part of Geno’s Garage.
The Geno’s Garage Staff
Visit us: www.genosgarage.com
FREQUENTLY ASKED QUESTIONS
MY ACCOUNT
Did my account information transfer to the new website?
We brought over most accounts from our current website. If your account was transferred, you would have received an email with a link to access your login and create your new password. Please review/update your billing address. You will also need to set up your shipping address(es) if different from your billing address, as those did not transfer.
How do I reset my password?
You may reset your password by logging into the new website then going to your Dashboard. The Dashboard link is on the upper right side of your screen once you are logged in. When the Dashboard opens, select “Account Information” (left side of your screen). Scan down your list of options for “Change Password.” Select “Change Password” and follow the prompts.
Password guidelines:
• Your last four passwords may not be reused. Tip: Since this is a new website, none of your previous passwords were transferred to the new site so you are starting from scratch.
• Passwords must contain seven or more characters
• Passwords must contain both letters and numbers
• Passwords must contain at least one capital letter
• Passwords must contain one special character
How do I set up shipping addresses?
Like many other websites, you may set up a new shipping address during the purchasing process. Or, you may set up one or more shipping addresses before any purchase is made. Simply log into your account using the Login link in the upper right corner of the screen. Once you are logged in, select the Dashboard link in the upper right corner of the screen. Then, select “Address Book.” You will then select the red link, “Add New Address.”
Did my order history transfer?
Your online purchase history will not be available, but we can provide a pdf report of prior purchases if requested. To request a report of previous purchases, email support@genosgarage.com. A pdf report will be generated and emailed back to you. Please allow 2 – 3 business days for a response.
SITE NAVIGATION
Left Navigation Bar
Like our current website, the left navigation bar is a list of all product categories. Tip: if you click on the words ‘All Categories’ at the top of that list, the category list will remain static, making it easier to navigate.
Will product search be better?
Part of the reason we selected our new website software is its ability to provide make/model/year search functionality. It will not, however, be available when the site goes live in October. We are still building out that function and will make it available shortly.
Can I shop from my phone or tablet?
Yes, our new website scales much better to phones, tablets and computers.
CHECKOUT
Is warehouse pickup available?
Yes. Local pickup from our warehouse in Cumming, Georgia, is now an option at checkout. Orders will be held for up to 7 days. Pickups may be made Monday – Friday from 9:00 a.m. to 5:30 p.m. Note, we do close for all standard holidays. Please allow 24 hours, if possible, before picking up an order. For expedited service, please call us at (770) 886-2500.
May I still shop and check out as a guest?
Yes, you may still shop and check out as a guest (no account set up required). But if you would like to have our staff see your cart or assist with your cart, you will need to set up an account.
MY QUESTION ISN’T HERE
Who do I contact if I need help?
You may email questions to support@genosgarage.com. Or you may call 770-886-2500, Monday-Friday, 8:30-5:30 EST, to talk to one of our staff members.
CALL: 770-886-2500
E-MAIL: support@genosgarage.com
VISIT: www.genosgarage.com
